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If you, like millions of Americans, had to go through the perennial nightmare of taking an airplane to get somewhere over the hallway, this information will not shock you: The airline industry is unbelievably horrible to its customers. This isn't just casual observation or kvetching about how in the good old days, water fountains were full of martinis and children were ten percent nicer. In an incredibly enraging piece in The New Yorker, Tim Wu,...
If you've been browsing sites like Reddit, Netflix, Etsy, or Digg today, you've probably noticed a spinning "loading" icon, that dreaded symbol of a slow website colloquially known as the "spinning wheel of death." It's not a glitch: Today is #InternetSlowDown Day, a concerted effort from sites across the web to bring attention to the issue of net neutrality. The idea is to get the denizens of the internet to contact the Federal Communications Commission...

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