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If you, like millions of Americans, had to go through the perennial nightmare of taking an airplane to get somewhere over the hallway, this information will not shock you: The airline industry is unbelievably horrible to its customers. This isn't just casual observation or kvetching about how in the good old days, water fountains were full of martinis and children were ten percent nicer. In an incredibly enraging piece in The New Yorker, Tim Wu,...